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Shelter Load Factor: The Operational Metric Behind Every Crisis — And the ACSMM™ Framework That Finally Makes It Measurable
Shelter Load Factor: The Operational Metric Behind Every Crisis — And the ACSMM™ Framework That Finally Makes It Measurable

Every animal shelter in America faces a daily, invisible challenge—one that determines whether it thrives, merely survives, or ultimately fails. This challenge isn’t just about funding, staffing, or even the number of animals in care. It’s about load: the cumulative, often unseen pressure that builds across every operational domain, from intake and medical care to staffing, infrastructure, and community demand.

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Articles

Shelter Load Factor: The Operational Metric Behind Every Crisis — And the ACSMM™ Framework That Finally Makes It Measurable
Operations Marv Serhan Operations Marv Serhan

Shelter Load Factor: The Operational Metric Behind Every Crisis — And the ACSMM™ Framework That Finally Makes It Measurable

Every animal shelter in America faces a daily, invisible challenge—one that determines whether it thrives, merely survives, or ultimately fails. This challenge isn’t just about funding, staffing, or even the number of animals in care. It’s about load: the cumulative, often unseen pressure that builds across every operational domain, from intake and medical care to staffing, infrastructure, and community demand.

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Beyond the 90% Mirage
Accountability & Transparency, Leadership & Culture, Policy & Performance, Featured Analysis Marv Serhan Accountability & Transparency, Leadership & Culture, Policy & Performance, Featured Analysis Marv Serhan

Beyond the 90% Mirage

Across the country, many shelters proudly report a “90% save rate” as proof that progress has arrived. On paper, the achievement seems extraordinary — a testament to compassion and community commitment. Yet behind these numbers lies a troubling truth: the metric itself has become a mirage.

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