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Arête (ἀρετή): The Foundation of Sustainable Excellence in Animal Care Sheltering
Leadership, Excellence Marv Serhan Leadership, Excellence Marv Serhan

Arête (ἀρετή): The Foundation of Sustainable Excellence in Animal Care Sheltering

Shelters operate under extraordinary pressure: high intake, limited resources, public expectations, political constraints, and the moral weight of life-and-death decisions. Compassion alone cannot carry that burden. What sustains progress—what prevents burnout, drift, and systemic failure—is a culture grounded in excellence of purpose, practice, leadership, and accountability.

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Beyond the 90% Mirage

Beyond the 90% Mirage

Across the country, many shelters proudly report a “90% save rate” as proof that progress has arrived. On paper, the achievement seems extraordinary — a testament to compassion and community commitment. Yet behind these numbers lies a troubling truth: the metric itself has become a mirage.

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Scaling Lifesaving: How a Structured Maturity Model Could Strengthen the Heigl/Riverside Framework — and Beyond
Insights Marv Serhan Insights Marv Serhan

Scaling Lifesaving: How a Structured Maturity Model Could Strengthen the Heigl/Riverside Framework — and Beyond

If the partnership between philanthropic organizations, public service entities, and scientific approaches exemplified by the Heigl/Riverside initiative can be effectively modeled, the impact could reach far beyond Riverside — transforming a local achievement into a statewide template and, ultimately, a national turning point for animal welfare.

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What Shelter Confinement Does to the Animal Mind
Advocacy Marv Serhan Advocacy Marv Serhan

What Shelter Confinement Does to the Animal Mind

To reflect on what shelter confinement does to the animal mind is to bear witness to suffering—and to imagine something better. Animals, like humans, are wounded by captivity; but they are also capable of remarkable resilience, especially when met with understanding and love.

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Providence and the Animal Care Shelter Maturity Model™
Vision Marv Serhan Vision Marv Serhan

Providence and the Animal Care Shelter Maturity Model™

In animal sheltering, purpose and progress often meet at a crossroads — between what we hope to achieve and what we can measure along the way. “Providence and the Animal Care Maturity Model™” explores how every shelter’s journey toward No Kill can be guided by both heart and evidence. It’s a reflection on how compassion, structure, and accountability converge to form lasting, lifesaving change. At The No Kill ACSMM™ Institute, we believe transformation isn’t about luck or chance — it’s about measurable growth, one domain at a time.

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From Vision to Victory
Leadership Marv Serhan Leadership Marv Serhan

From Vision to Victory

The journey from vision to victory is rarely straight. It requires courage, resilience, and the willingness to embrace new ways of thinking. The ACSMM™ offers the animal care community an alternate path—a structured, compassionate, and sustainable way forward that prioritizes live outcomes as the key measure of success.

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